Effective Date: 11 November 2025 • Governing law: India (courts in
Bikaner, Rajasthan)
This Privacy Policy explains how Book my Venue ("we",
"us", "our") collects, uses, discloses, and protects personal
information when you book or inquire about our event planning
services. By using our services or providing personal information to
us, you agree to the terms of this Privacy Policy.
1. Information we collect
We collect information that is necessary to provide our services,
manage bookings, and communicate with you. This includes:
Contact details: name, email address, phone number,
postal address and billing address.
Event details: event date and time, venue address,
guest estimates, vendor preferences, dietary and accessibility
requirements, floor plans, and other details needed to plan your
event.
Payment information: payment card details and
billing information (note: full card data may be processed by
third-party payment processors — we do not store full card numbers
on our systems unless explicitly stated).
Communications: messages and correspondence between
you and our team (email, chat transcripts, phone call records when
permitted).
Technical data: IP address, device type, browser,
referral source, and usage data collected automatically when you
visit our website.
Optional information: photographs, guest lists, or
other content you submit for use in materials or design mockups.
2. How we use your information
We use the information we collect for the following purposes:
To provide, manage and fulfil event planning services and bookings.
To process payments, issue invoices and manage refunds.
To communicate with you about your event, bookings, changes, and
marketing where you have opted in.
To coordinate with third-party vendors, venues, and contractors
required to deliver services.
To improve our services, website and user experience, and for
analytics.
To comply with legal obligations and to protect our rights and
property.
3. Sharing and disclosure
We will not sell your personal information. We may share information
in limited circumstances:
Vendors & contractors: with third-party vendors
(caterers, decorators, photographers, venues, transport providers)
strictly for the purpose of delivering your event.
Service providers: with payment processors, hosting
providers, marketing platforms and professional advisors who help us
operate the business under written contracts that require
confidentiality.
Legal requirements: when required by law, court
order, or to respond to lawful requests by public authorities.
Business transfers: in the event of a merger, sale,
reorganization or asset transfer, we may transfer information as
part of that transaction with notice to affected clients where
required by law.
When we share your data with third parties, we require them to take
appropriate measures to protect it and to use it only for permitted
purposes.
4. Cookies and tracking technologies
We and our service providers use cookies and similar technologies to
recognise your device, collect analytics, and personalise content. You
can control cookie preferences through your browser settings and
opt-outs available through our cookie banner (if provided) and
third-party ad settings.
5. Security
We implement reasonable technical and organizational measures to
protect personal data against unauthorized access, disclosure,
alteration or destruction. However, no method of transmission over the
internet or electronic storage is 100% secure — absolute security
cannot be guaranteed.
6. Data retention
We retain personal information only as long as necessary to fulfil the
purposes described in this policy, provide our services, resolve
disputes, enforce agreements, and comply with legal obligations.
Retention periods vary depending on the nature of the data (for
example, financial records may be retained longer for tax and
accounting requirements).
7. Your rights
Depending on your jurisdiction, you may have rights regarding your
personal data, such as the right to access, correct, delete, or
restrict processing of your personal information, and the right to
object to certain processing. To exercise your rights, contact us
using the details below. We will respond in accordance with applicable
law.
8. Marketing communications
If you opt-in to receive marketing messages, we may contact you by
email, SMS or other channels. You may opt-out at any time by following
unsubscribe instructions in the message or contacting us directly.
9. Third-party links and services
Our website or communications may include links to third-party
websites and services. We are not responsible for the privacy
practices or content of those sites. We encourage you to review their
privacy policies before sharing personal information.
10. Children
Our services are not directed to children under 18. We do not
knowingly collect or retain personal information from children under
18. If you believe we have collected information from a child in
error, please contact us and we will take steps to delete the data.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make
material changes, we will update the "Effective Date" at the top of
this page and, where appropriate, notify you (for example, by email or
a notice on our website).
12. Contact us
If you have questions, requests or privacy concerns, please contact: